Location: Sheraton Tampa Brandon

Company: Linchris Hotel Corporation

About Us:
Sheraton Tampa Brandon is committed to providing exceptional service to our guests. We pride ourselves on our warm hospitality and innovative services that create memorable experiences. Join our team and become part of a dynamic, guest-focused environment where your contribution is valued and respected.

Job Summary:
We are seeking an enthusiastic and professional Front Desk Agent to join our team. The successful candidate will serve as the face of our company, providing exemplary customer service to guests, both in person and over the phone. This role requires a person who is organized, detail-oriented, and able to handle the responsibilities associated with being the first point of contact for guests.

Key Responsibilities:

- Greet and check in guests with a friendly and welcoming attitude
- Manage reservations and handle inquiries via phone, email, and in person
- Process guest payments and manage cash and credit transactions
- Maintain an organized and tidy front desk area
- Assist guests with any special requests or needs during their stay
- Collaborate effectively with other departments to enhance the guest experience
- Address and resolve guest complaints in a professional manner
- Provide information about the hotel, its amenities, and local attractions

Qualifications:

- Previous experience in a customer service or hospitality role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and handle stressful situations in a calm manner
- Proficiency in using computer systems and reservation software
- A flexible schedule, including availability to work evenings, weekends, and holidays
- A high school diploma or equivalent; additional hospitality education is a plus

Why Join Us?

- Competitive wage and benefits package
- Opportunities for career advancement and professional development
- A supportive and inclusive work environment
- Discounts on hotel stays and services

If you are passionate about delivering an exceptional guest experience and meet the qualifications listed above, we invite you to apply for the Front Desk Agent position. Join Sheraton Tampa Brandon and be part of a team making a difference in guests' lives every day.

Join our vibrant café team as a Barista & Lounge Attendant where your passion for coffee and exceptional customer service will create memorable experiences for every guest. In this energetic role, you’ll craft delicious beverages, serve food with care, and ensure a welcoming atmosphere that keeps customers coming back. Your enthusiasm and attention to detail will be vital in maintaining high standards of food safety, cleanliness, and efficiency. This paid position offers an exciting opportunity to develop your skills in a fast-paced, friendly environment while sharing your love for coffee and community. This person will be required to work 26-32 hours as it is part time work.

Responsibilities:

Lounge Attendant

• Working the AM shift and serving breakfast buffet style in the members only lounge.
• Keeping items stocked for the next shift to use and yourself the next day.  Such as soda, water, juice, Dishes & Silverware
• Required time to Work are 6am -12pm, 6-hour shifts in lounge.

Barista

• Prepare and serve a variety of coffee drinks, teas, and specialty beverages with precision and flair
• Operate POS systems such as Aloha POS and Micros POS to process transactions accurately and efficiently
• Handle cash, credit card payments, and perform cashiering duties with integrity and accuracy
• Maintain cleanliness of the café area, including food prep stations, seating areas, and equipment in compliance with food safety standards
• Assist in food handling and preparation, ensuring quality and presentation meet company standards
• Provide outstanding customer service by engaging with guests warmly, taking orders promptly, and addressing inquiries or concerns effectively
• Manage time efficiently during busy periods to serve customers quickly while maintaining quality standards
• Required time to Work are 6am -12pm, 6 hour shifts in Coffee Shop.
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Qualifications:

• Prior barista experience or background in the food industry is highly preferred
• Familiarity with POS systems such as Aloha POS or Micros POS is advantageous
• Strong customer service skills with a positive attitude and excellent communication abilities
• Ability to multitask effectively in a fast-paced environment while managing time well
• Knowledge of food safety practices and proper food handling procedures
• Basic math skills for cash handling, retail math calculations, and transaction accuracy
• Experience in serving or café environments is a plus but not required; training will be provided to the right candidate

Join us if you’re passionate about creating great coffee experiences! We value energetic team players who thrive on delivering exceptional service while working efficiently. This role offers an engaging environment where your enthusiasm makes a difference every day.

Responsibilities

• Prepare and cook menu items according to established recipes, portion standards, and presentation guidelines
• Set up and stock workstations for efficient evening service
• Maintain cleanliness and sanitation standards throughout the kitchen and food preparation areas
• Follow food safety, storage, and handling procedures at all times
• Coordinate with other kitchen team members to ensure timely ticket completion
• Monitor ingredient levels and communicate supply needs to the appropriate team members
• Operate kitchen equipment safely and report any maintenance concerns
• Assist with closing duties, including cleaning, organizing, and restocking for the next service

Qualifications

• Previous experience in a kitchen or food service environment is preferred
• Ability to work evening hours in a busy, team-oriented setting
• Strong attention to detail and commitment to consistent food quality
• Knowledge of food safety and sanitation best practices
• Ability to follow instructions and work efficiently under pressure
• Good communication skills and a collaborative attitude
• Ability to stand for extended periods and perform tasks that may involve lifting, bending, and repetitive motions

What We Offer

• A supportive and professional team environment
• Opportunities to develop kitchen skills and grow your experience
• Competitive compensation based on experience
• Great benefits including PTO and holiday pay

Additional Information

We are committed to creating an inclusive workplace where every team member is treated with respect and given the opportunity to succeed. If you enjoy working in a fast-paced kitchen and take pride in preparing great food, we encourage you to apply.

Duties and Responsibilities include the following.  Other duties may be assigned.

• Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.*
• Oversees all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.*
• Maintains the ability to respond quickly and accurately to guest requests.*
• Maintains the ability to obtain any government required licenses or certification for example liquor licenses.*
• Displays good customer relation skills and takes initiative to greet guests in a friendly manner.*
• Plans the event course and orchestrates its completion in a timely, quiet and courteous manner.*
• Observes guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed.*
• Adheres to all banquet standard process and also hotel standard policies and procedures.*
• Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers instructions.*
• Supervises and trains staff in the service of food and beverages according to standards.
• Discusses any last minute changes with the banquet team.*
• Ensures all guest requirements are set and ready 30 minutes before event start time.*
• Coordinates function details with banquet, conference planning, and kitchen staff.*
• Maintains constant contact with the banquet chef, to ensure conclusion between food production and food service.*
• Monitors banquet personnel in the performance of their duties.*
• Assists in conducting pre-shift and pre-function meetings.*
• Participates in set up of banquet rooms and service of food and beverage to guests.*
• Communicates frequently with fellow supervisors and banquet managers as to the progress of the days work.*
• Communicates frequently with function hosts in order to ensure that their needs are being met.*
• Ensures all guest checks are billed and signed by the host according to planned arrangements.*
• Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office.*
• Displays awareness and compliance with hotels security, safety, emergency and energy procedures.*
• Ensures high grooming and hygiene standards are met by all banquet staff.*
• Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.*
• Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.*
• Guides, directs, and motivates banquet staff, Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.*
• Maintains the ability to take and pass all training provided and required by the banquet department to complete daily operational duties.*

Supervisory Responsibilities:

Directly supervises five to 10 employees in the Banquets Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, inventory software, and internet software.

Education/Experience:

Bachelor's degree (B. A. / B. S.) from four-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses:

• Food Safety Certification
• Time management
• Customer service skills
• Communication skills
• Professionalism

Knowledge, Skills, and Other Abilities:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, and walk. The employee is frequently required to use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

I understand that the job description is not a comprehensive list of my job duties and it is up to me, along with my supervisor’s guidance, to determine the best and most efficient way to accomplish my job duties and responsibilities.  I also understand that should my job duties change significantly, which may occur based on the business needs of the organization; it is my responsibility to notify my supervisor so that my job description is updated accordingly.  I acknowledge that the job description will be used as the basis for my performance review.